FAQs

What should I bring to my first appointment?
Please make sure that you arrive to the physician’s clinic at least 15 minutes before your scheduled appointment time so that you can provide us the necessary paperwork and insurance information to put you into our system. To save time, you can also print the New Patient Forms located on our forms page and bring them filled out to your appointment. No procedures or physicals are done on the first visit. 

Do I need a referral to make an appointment? 
No, you do not need a referral to make an appointment. We are currently accepting new patients.  However, for your visit to be covered through your insurance please contact your insurance provider to understand the terms of your policy.

How is the doctor-patient relationship different here, compared to other clinics? 
We believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients’ concerns and address any questions they may have. We are a physician’s clinic that values all of our patients and appreciate the long-lasting relationships we create with them.

How are the fees determined? 
Your fee is based on the time spent with you during your visit, the complexity of your medical condition and any treatment that is provided. Additional time can be spent beyond the time you are in the office (i.e. communicate with pharmacies, review and interpret lab/x-ray results, communicate lab results, obtain prior authorizations, create or maintain your medical record, prepare patient education materials etc.).

How will I pay for my care? 
If you have insurance, please bring in your card and we will collect patient co-pay's and bill through your insurance plan. It is your responsibility to follow the guidelines outlined by your specific insurance policy and to provide us with current insurance information. You are also responsible for understanding what your financial responsibility is (i.e. deductibles, copays or co-insurance). If you are not insured, we require payment at the time of service.

Advance Beneficiary Agreement 
Medicare and other insurance plans will only pay for services that they determine to be reasonable and necessary. If they deny payment for services or tests, (i.e. routine exam, testing, labs, vaccination, injections, procedures, etc) then the patient agrees to be personally and fully responsible for payment.

Payment Arrangements 
Payment is expected at the time of service. Any balance due on your account must be paid prior to your visit and will be collected in addition to your co-pay. 

Delinquent Accounts 
Bills that are delinquent for more than sixty (60) days will be transferred to an outside collection agency unless prior arrangement have been made with our business office. If you have questions or reason to believe there is an error, please discuss them with us prior to 60 days.

Medication Refills 
Medication refills may be obtained by contacting your pharmacy. Please allow 24-48 hours for processing the request. Refill requests will not be addressed outside of normal business hours. Prescriptions for controlled substances can be picked up at the office during normal business hours. We are unable to call these to your pharmacy.

What is your cancellation policy? 
We require a minimum 24 hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment with your provider to avoid having to pay a $75 cancellation fee. Patient will be discharged from the practice with more than three missed appointments.

How can I contact my medical doctor? 
We take pride in our doctor-patient relationships and schedule plenty of time for you to get all of your questions answered.  If you need to get in touch with your provider in between appointments, please contact our main office to leave a message, access our patient portal or schedule an appointment.

How do you notify your patients of lab or test results? 
On the Patient Information Form that you fill out on your first visit, there is an opportunity to answer how you would like to be notified regarding any test or lab results.

Will I be able to get copies of my test results? 
Yes, upon request we are able to provide you copies with your test results. Results are also sent via the Patient Portal.

Do you allow urgent or same day appointments? 
We do set aside time for urgent visits on a daily basis. However, if you are having an emergency, please dial 9-1-1.

What if I need a special form filled out or letter written? 
Upon request any form(s) or letters that require signature from the provider (insurance, disability, etc.) will be returned in the order they are received. Please allow 2 - 3 weeks for processing. Special forms/letters will be charged a $35 - $100 service fee depending on the complexity of the form/letter.

What are your office hours of operation? 
We are open Monday through Friday from 8:00am to 5:00pm (excluding holidays).

Essential Family Health & Wellness
7425 E Shea Boulevard, Ste 100
Scottsdale, AZ 85260
Phone: 480-285-2180
Fax: 480-285-2182



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